Guest Relation Officer / Front Desk Customer

LIT GROUP"Go the extra mile with integrity, respect, and productive collaboration"Our Brands : Everlash, Ruhee, Bloom and LavereInstagram : everlash_lash_expert, ruhee.id, bloomspa.id, laverlash**Guest Relation Officer as a part of Customer Service field. You have to do daily tasks such as greeting customers, educate customer of our services, phone answering, allocate appointment using our system, take payment, open and close daily cashier operation and accomodating any reasonable request from our customer and have to ensure their satisfaction with us.**You also have to liaise and coordinate with therapist team so they could working with efficient time and make sure every appointment could be done with full of customer satisfaction.You will be Reporting to Store Leader periodically.What we are looking for:- Minimum education from SMA/SMK or Diploma or Bachelor degree from any diciplines- Service oriented personality- Has worked in similar setting (beauty salon, hotel, hospitality, medical clinic, etc)- Attractive and representable as customer service- Call center applicants are welcomed- Technology savvy- Sales oriented (can sells our products)- Knowing about Closing system (Daily matching transactions from System and Actual Revenue at Store)- ENGLISH proficiency is a must (oral and written)Main Responsibilities:- Able do consultation session to customer (face to face)- Handle customer complains- Handle customer appointments- Able to arrange Therapist schedule along with Store Leader- Manage and maintain facilities and tools at store- Selling our products- Do Daily Closing Journal Report for Finance & Accounting Dept (proven by test)Other information:- Ready to be placed at our Surabaya's branches (Pakuwon Square & Jayanata)- Willing to do training in Jakarta for 3 months- Work 6 days a week. Off day to be scheduled ahead (shift based-morning or afternoon shift).- Please highlight relevant experience in your resume / CV.- Benefit : Salary, daily allowance, commission and free eyelash treatment**Salary**: Rp4,000,000 - Rp5,000,000 per monthCOVID-19 considerations:All emplyees have to wear a mask and already vaccinatedAbility to commute/relocate:- Surabaya: Reliably commute or planning to relocate before starting work (required)**Education**:- SMA/SMU/SMK (required)**Experience**:- Customer Service: 1 year (required)**Language**:- English (preferred)Shift availability:- Day Shift (preferred)- Night Shift (preferred)