Marriott International portfolio of brands includes both JWMarriott and Marriott Hotels.
MarriottHotels,Marriott International’s flagship brand with more than 500 global locations, isadvancing the art of hosting so that our guests can travel brilliantly. As ahost with Marriott Hotels, you will help keep this promise by deliveringpremium choices, sophisticated style, and well-crafted details. With yourskills and imagination, together we will innovate and reinvent the future oftravel.
Batam is an island municipality of the Riau Islands Province of Indonesia.Located within the northernmost region of the country, Batam is also 20 KM offSingapore’s southern coast.
The 200 keys Batam Marriott Hotel Harbour Bay will be located on a waterfront siteadjoining the Batam Harbour Bay Ferry Terminal. On other sides, it will besurrounded by new-build commercial and residential. The site is within 3 KM ofmost of Batam’s industrial parks and major oil-and-gas-related companies. Theairport is 23 KM east of the site, or approximately 30-45 minutes by car.
Thehotel offers 3 restaurants and 3 bars and lounges, 5 function facilities with atotal event space of 1,720 SM. The Hotel’s ballroom – the second largest in thecity and centrally-located next to the Harbour Bay Ferry Terminal – has thepotential to be preferred venue for regional meetings, association gatheringsand social events. Recreation facilities include pool, gym and spa.
The hotel is projecttoopen in Mid 2020.
Job Summary
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
