**About us****CROWNE PLAZA BANDUNG**:**Crowne Plaza® Bandung is a 5-star hotel nestled perfectly in the city center, near to Braga street and Asia Afrika street. A strategic location meets IHG® (InterContinental Hotel Groups) standards of facilities and services offer a guarantee for a seamless meeting and leisure experiences for modern travelers.**As the most modern Crowne Plaza® hotel in Indonesia that inspires a living a balanced life, Crowne Plaza® Bandung offers an ultimate-high standard in terms of the hospitality to make every patron's agenda in Bandung is a pleasure.Work, Reconnect, and Celebrate in the Heart of Bandung expresses our brand promise to clarify the duality of work and life balance is exist in Crowne Plaza®Bandung. Our strategic location will certainly spoil every patron to take a break from their routine and enjoy a short walk to explore this beautiful Bandung city.Crowne Plaza® Bandung also offers unparalleled convenience and accessibility through easy access to the main gate of Bandung city such as the train station, international airport, and toll gate.**Your day to day**Manage the food and beverage operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.- Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability, within all areas of the food and beverage department. Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel.- Develop, implement, and maintain local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with Executive Chef. Adhere to brand standards.- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues.- Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions.- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance and Guest Services.- Interact with outside contacts:- Guests - to ensure their total satisfaction- Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.- **GUEST EXPERIENCE**- Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.**RESPONSIBLE BUSINESS**- Manage the day-to-day activities and assignments of food and beverage staff, ensure proper coverage, develop and communicate departmental strategies and goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff.- Establish procedures and timeframes for conducting inventory. Determine minimum and maximum stocks for all food, beverage, material, and equipment.- Maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and pilferage.- Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.**What we need from you**Some college and/or advanced training in food and beverage management plus 2 years related experience, including supervisory experience, or an equivalent combination of education and experience. Bachelor's degree in Hotel Management, culinary arts, or related field preferred. Must speak fluent English.Other:- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.- Reading and writing abilities are utilized often whe
