Field Engineer

3 weeks ago Be among the first 25 applicants Direct message the job poster from JD.COM JD Industrials, a subsidiary of JD Group, focuses on industrial supply chain technologies and services, with a market capitalization of approximately $5 billion.
Our business supports the development of enterprises in the industrial manufacturing industry through an integrated model of "supply chain + technology + service" and creates a B2B procurement platform for industrial products.
We serve over 7,000 large customers and more than 8 million small and medium-sized businesses.
We collaborate with over 30,000 suppliers, and our platform offers more than 40 million SKUs .
JD Industrials is expanding overseas, providing one-stop industrial product procurement solutions to enterprises across Southeast Asia, Europe, the Middle East, and South America .
Role Overview We are seeking a field service engineer who understands industrial products and is willing to be based at customer facilities to identify and convert business opportunities .
Job Description Identify customer needs accurately, provide quick solutions, and guide customers in product selection.
Handle customer complaints and issues, act as a liaison between JD and customers, and enhance customer satisfaction.
Develop customer procurement demand insights, explore business opportunities, cultivate ordering habits, coordinate procurement needs, and maintain cooperative relations.
Provide on-site e-commerce procurement services to large customers, collaborate with project teams to develop and implement commodity strategies, and promote GMV achievement.
Maintain customer relationships, understand internal procurement processes (from PO to PR), and conduct daily engagements with procurement personnel and users.
Assist customers in categorizing and standardizing procurement items and support their digitalization of procurement processes.
Qualifications Engineering or manufacturing background; fluent in Chinese and English.
Over 3 years of sales experience in manufacturing, with familiarity in MRO and B2B sectors preferred.
Knowledge of industrial products, familiarity with common brands, and experience in on-site industrial scenarios and product selection.
Experience in enterprise and government product marketing, with strong communication, adaptability, and teamwork skills.
High awareness of service quality, responsibility, and internet literacy; experience in e-commerce sales is a plus.
Benefits : Paid annual leave of 15 days or more, a positive team environment, high promotion potential, and competitive salary.
Seniority Level Associate Employment Type Full-time Job Function Customer Service and Sales Industries Wholesale Metals and Minerals, Abrasives and Nonmetallic Minerals Manufacturing, Industrial Machinery Manufacturing #J-18808-Ljbffr