Facilities Admin

About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Facilities Admin (Tech Company)
Work Dynamics - Integrated Facilities Management (Jakarta/ Indonesia)

Respond to client inquires and concerns.
Ensure timely and quality service delivery to client.
Follow up with user to ensure customer satisfaction

Responsible for emergency onsite technical repair and maintenance independently if necessary, including providing timely and effective solutions, analyze the root cause of abnormal accidents in the equipment system.
Create work orders and assigns work orders to technicians, subcontractors, and vendors.
Communicate work orders and assists management in resolving problems

Ensure work orders issued are closed in time with customer satisfaction

Maintain and check for accuracy on all completed paperwork (but not limited to service report )submitted by vendors

Manage all contracted hard service and ensuring they perform according to the contract requirement.
Manage building maintenance and all contractors who carry out works on site.
Liaise, report and log defects over and above minor rectification, work with M&E engineers to ensure PPM is carried out to schedule

Ensure Annual Plan is maintained at all times to identify when statutory works, meetings and other key events are being carried out.
Conduct inspections on the facility and act on findings identified during the building and workplace inspections

Log helpdesk calls for contractor faults and required improvements

Escalate urgent issues identified through to the Facilities Manager or Client

Provide assistance with basic office moves and work with the project team during on site projects, handing over, providing assistance where necessary.
Ensure timely and accurate submission of quotations and proposal as and when needed by the client.
Ensure maintenance is carried out in line with procedures, using the permit to work system where applicable

Continually communicate building issues to end users, client and management team

Work with and support other members of the FM team

Provide monthly report (PPT format in English) which include Executive summary, QSHE, KPI score, financial report, HR related matter, work order, stock inventory, utility management and next month work plan.
Support client for onsite asset management by using internal confirmed format for timely updates, checking asset label and ensure integrity of asset information.
Other duties may be assigned.
Fluent in both Bahasa Indonesia and English.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.