About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Process – Service delivery
Mailbox/Calendar management
Actively manage service recipient’s mailbox including and not limited to drafting responses on behalf, scheduling appointments, setting reminders, arranging travel, and expenses Manage any appointment/scheduling conflicts in best possible ways Work closely with stakeholders and ensure that all meetings/appointment details are updated in service recipient’s calendar, accurately and timely Mark leaves, working from home, public holidays as per locations and travel itineraries on the calendar, where appropriate
Meeting/Event management
Prepare and coordinates meetings including publishing agenda and recording minutes/actions accurately Coordinate weekly huddle and track action (follow-up to ensure closure of outstanding actions) Where required, pre-book meeting facilities (rooms or communication software such as video or audio-conferencing facilities) If participants include external parties for physical meeting appointments, ensure there is a local support to meet-and-greet visitors and abide by local protocols Actively participate in all staff engagement activities organised by team members and assist in coordinating activities to make event successful
Travel & Expenses management
Plan itinerary appropriately to ensure sufficient buffer for touch-down and departure for traveller Always choose the Bank’s or Company’s preferred airlines, rails, hotels and transfer options Ensure travel-related documents are prepared ahead (including VISA/immigration requirements, etc) Be available to support anytime during travel to assist in last minute requests, if any Check for traveller’s preferences (such as room type, bed type, smoking/non-smoking needs, dietary restrictions, allergies, etc) and make necessary arrangements accordingly Prior to travel, ensure detailed agenda is provided to traveller, including landmarks, contact persons and references ahead of traveller’s itinerary. Review and validate any travel and expenses claims submitted for approval Collect all relevant receipts from service recipients or requester Check bills are as per the Group’s Travel & Expenses or related financial guidelines Scan and file all records in softcopy, whilst ensuring details of expenses are recorded in order Enter details in the system with correct code and descriptions; submit for approval and follow-up till completion (approval), providing clarifications as required to claims approver (or approver’s delegate) Proactively guide service recipients or requester about limits as per Bank’s travel and expense policies, before expenses are incurred Ensure adherence to budget plans, as required
Administrative activities
Provide office support for service recipients but not limited to ensuring adequate supplies of business cards, arranging software, hardware, stationeries, tools and corporate devices and accessories, etc Manage filing of hard/softcopies of documents, coordinate the flow of paperwork and apply necessary data restrictions (confidentiality) and access controls Provides management information system reports as required Create/amend presentation decks in line with the Group’s style requirements Create/manage distribution list (apply security mode) Raise appropriate service requests (SRM) for technology-related services SharePoint administration (including file management, access, and technical issues) Creating content and update the team's internal website (Bridge page) such as uploading articles, feature writings, proofreading, and formatting Undertake adhoc assignments or mini projects – project manage appropriately to ensure deliverables are as per target timeline, with regular progress updates provided to stakeholders or accountable executive
Third-party supplier and/or vendor management
Follow up on quotations and select the vendor Ensure vendor details are entered in the system and is approved as well Raise eProcurement (vendor invoices) and ensure payment are submitted in a timely manner
Recruitment and onboarding support
Work closely with Talent Acquisition (TA) to coordinate arrangements – raise job requisition (JR), compile resumes, arrange interviews, update progress tracker and finalise/close JR with TA Arrange recruitment huddle with hiring managers for screening, progress updates and finalisation, in the frequency requested by service recipient Understand the Bank’s and Company’s procedure and rules, around the recruitment and/or onboarding for Non-Employed Workers
Service management
Oversee problem and incident management to ensure the client's expectations are met (or exceeded) Make recommendations or implement that to relevant stakeholders on possible responses to identified issues and work collaboratively with other units to resolve the same Ensure project/assignment completed accurately within given timeline Ensure no any escalation required on the servicing timeline
Project/change management
Manage and protect business as usual (BAU) capability during the Change Process Provide subject matter expert advice, guidance, and support to the project managers on managing change Review new business requirements and provide solutions where required
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Lead the right environment to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Other responsibilities
Embed Here for good and Group’s brand and values in team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Our Ideal Candidate Bachelor’s Degree / Graduates from a recognised university. 2 - 5years relevant work experience as an Administrative Assistant in a firm. Any secretarial course / certification will be an added advantage. Language capabilities – excellent written and spoken English Work experience as an Executive Assistant, Personal Assistant or similar role Ability to be proactive and use initiative: to see what needs doing and to do it applications/systems for Travel, Calendar, Expense and Vendor Management Organisational and meticulous skills: attention to details, ensuring accuracy and timely delivery of assignments as well as ability to multi-task Time management skills with the sense to prioritise important and critical work Verbal and written communications skills (tact and diplomacy) Discretion and confidentiality: Vigilant when handling phone calls and any conversations - no disclosure of any sensitive and confidential information (including the Bank’s or customer details as well as any private data) Teamworking skills: maintain good relationships with colleagues and stakeholders, respect and value our diversity and collaborate as one team Standard software packages including MS Office knowledge and other SC Group
