Dutch Speaking Customer Service For Online Retail Department

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Dutch Speaking Customer Service Representative for our Online Retail Department. In this pivotal role, you will be responsible for providing exceptional support to Dutch-speaking customers, assisting them with inquiries related to their online shopping experience, order statuses, and product information. Your passion for customer service and attention to detail will be essential in ensuring high levels of customer satisfaction. If you are fluent in Dutch and enjoy the online retail environment, we would love to have you on our team!
Responsibilities Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat. Assist customers with inquiries about products, order processing, and delivery information. Resolve customer issues and complaints effectively, ensuring positive outcomes. Accurately document customer interactions in the CRM system for efficient follow-up. Collaborate with other departments to ensure accurate and timely service delivery. Stay informed about product offerings, promotions, and online retail trends to provide knowledgeable support. Fluency in Dutch and English; knowledge of additional languages is a plus. Experience in customer service roles, preferably in the online retail or e-commerce sector. Strong communication and problem-solving skills. Detail-oriented with excellent organizational skills. Familiarity with CRM systems and basic computer applications. Able to work both independently and in a team-oriented environment. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Great Salary Fully Paid Relocation Package ( flight, transfer and hotel ) And more....