About the Role
As our Driver Risk Strategy Manager, you’ll play a key role within the Driver Risk team based in Jakarta. You’ll focus your efforts on conducting risk assessments for existing and up-and-coming products, creating optimum solutions that work to prevent risk and fraud, building models that measure risk assessments, and laying out strategies on process efficiency for the wider team to follow. Working alongside some of the brightest minds in the industry across design, product, and engineering, the products, models, and strategies you’ll formulate will directly ensure the safety and wellbeing of our driver partners in our Gojek ecosystem.
What You Will Do
Identify risk assessment from products, systems and processes, and recommend possible preventive measures
Define & propose a product roadmap that would further strengthen internal & external fraud elimination in Gojek
Maintain strong relationships with and influence the wider organization (i.e. Product, Regional, Driver Core, and Data Science teams) in the efforts to plan the most optimum driver-related solutions
Work closely with other teams across Gojek's businesses to identify potential fraud patterns & illegal third party applications
Take an on-the-ground approach in understanding our driver partners’ motivations and perceptions on the road, gaining qualitative insights which can’t be uncovered through data
Evaluate the fraud situation periodically and make adjustments when needed
What You Will Need
At least 5 years of experience in Consulting or Operations; experience working with logistic products is a big plus
A problem-oriented mindset in order to maintain a high level of curiosity and proactively search for potential loopholes
Strong understanding of SOP building, governance principles (maker/checker), and highly informed with operational metrics (i.e. SLA, exceptions, escalations)
Excellent English verbal & written communication skills to effectively share your findings with a wide range of stakeholders
Ability to build dashboards as needed to monitor key program metrics (e.g. Tableau)
Ability to perform SQL query is a big plus
About the Team
The Driver Trust & Safety is the core team that focuses not only on eradicating driver-originated fraud, but also ensuring drivers safety in the Gojek ecosystem. We are a lean team with a firm interest in people who have a problem-oriented mindset, humble & hungry for growth regardless of our backgrounds. Collaborating together within the Risk organization as well with the larger Gojek group, we are on a mission to make Gojek the safest platform for both drivers & customers.
While our team is based all over the region, we are a tight-knit group who are bonded by two things: good technology and good bread ??. For real - our weekly conversations range from the latest breakthroughs in risk management to the best sourdough bread recipes out there (WFH has indeed made us into make-believe bread connoisseurs).
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission:To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
