Solve cases related to driver wallet, top-up, withdrawal, and incoming ticket
Liaise with Customer Service, Care, and Fraud team to solve driver cases.
Create and analyze reports related to driver financial
Provide reports related to incoming tickets from offline and online customer service on an ongoing basis (daily, weekly, monthly)
Willing to work in shift
Min.
Diploma Degree (D3) from a reputable university
Min.
1-3 years experience in related field (finance ops, driver finance, payment ops, customer service payment/financial, etc)
Strong Excel skills
Strong logical thinking and analytical skills
Previous experience in fintech/e-commerce company will be a plus
