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District Operations Associate

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District Operations Associate
Company:

Gojek


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District Operations Associate

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Details of the offer

About the Role

If you’re looking to be a part of a dynamic, highly-analytical team who enjoys creating strategy based on available data, look no further. As a District Operation Associate for Indonesia Region team, you will be handed the reins in supply management for Gojek. Along with the district team, you will be in charge of all operational driver spectrum in the district level, which includes balancing supply and demand (BCR), utilizations, driver acquisitions, driver engagements, and solving driver problems on the field. Working closely with the Regional Strategy team, you will even get to localize the HQ strategy that matches the nature of the district. The cherry on top: you’ll get to be a part of a team that works tirelessly to provide the best experience for our drivers.
What You Will Do

Accountable for day-to-day operations monitoring (2W and 4W) that includes: Driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) and inventory management (driver attributes and driver warrant), and also driver income management through expense reduction or providing alternative income solution (i.e. Swadaya, Promo Go)
Collaborate with District Head for day-to-day escalated issues around driver services
Learn and apply good insights from operations perspective during the process of establishing new area of service
Be responsible for end-to-end processes channel walk-in center (Driver Support Unit) in the district
Ensure SOP and legal compliance in the district
Collaborate with Branch Managers to oversee branches and satellites operations
Manage and evaluate all programs related with generating more high quality drivers in the region
Support Region Operation Head in product changes roll-out in the region
What You Will Need

A relevant Bachelor Degree, preferably majoring in Industrial Engineering or Business
At least 5 years experience in supply chain, preferably at the managerial level in Multi National Company
Strong analytical thinking and problem solving skills while using various improvement tools and methods
Good understanding about supply and demand planning
Good communication skills and able to handle communication in community or mass conflict
Good attention to details and routine activities
Able to create creative solutions toward operations issues and empower relevant team to execute properly
Fluent in Bahasa Indonesia and proficient in spoken and written English
About the Team

Our Indonesia Region team, a subsidiary of the Operation & Sales team, consists of hundreds of people based in Indonesia. Working alongside the product team, we are predominantly concerned with all things to do with our driver partners - their experiences using our services, their life cycle, their engagement with the company, and growing our driver partner family, just to name a few. The gist of our role is to oversee the supply within Gojek, including creating detailed business analyses, outlining problems, and developing solutions for our driver partners.

Our team enjoys what we do since we get to see the impact of our work reflected in our driver partners' everyday lives on the field. We're a fun group made up of avid readers, amateur gamers, divers, bikers, and (guilty??) reality show watchers. We're also big foodies, and we're spoiled for choice here in Indonesia (food recommendations are always welcome!).

About Us

Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission:To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.

As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.

Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.

Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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