BeMyGuest is a travel technology company and distribution platform that facilitates online sales of attractions, tours and activities products (travel activities).
Our Distribution Network enables B2B transactions between travel activity operators and online and offline travel agents as well as other travel companies.
Our Booking System, automates and captures B2C transactions on the operators' own websites, ticket counters and other direct sales channels.
We are looking for Distribution Partnership Assistant & Translator(s) to help our Partners (online/offline travel agents and other travel brands) to maximize their revenue and customer experience when using our Agents Marketplace and Distribution API.
**Essential job functions**:
- Reporting to our Director of Distribution Partnerships in Indonesia, you will help ensure that strategies and tactics get implemented in accordance with the Director's business plans.
You will execute multiple tasks, from data mining, product comparison, pricing comparisons, research, and any task that the business would require.
- You will be fully responsible for translating product descriptions from English to Bahasa Indonesia, so you must have really good translations skills.
Translations will be for new products but also for existing products that require regular updates.
- You will also be responsible to provide extremely high quality customer support to our distribution partners.
The most usual partner inquiries will be about product information, products availability, booking changes, booking cancellations/ refunds or emergency cases.
**Skills and experience**:
- Excellent translation skills from English to Bahasa Indonesia.
- Exceptional customer service communication skills, and extreme attention to detail.
- Ability to work well under pressure, handle multiple priorities, organize effectively, and meet aggressive deadlines.
- Able to multitask and work within a fast-paced, multi-cultural environment.
- Willingness to work weekends, public holidays and shift hours if required.
- Good Microsoft Office Suite skills including Excel, Word and PowerPoint.
**Bonus points for**:
- Previous experience working in a Translator, Customer Service or Assistant role preferred.
- Experience in the travel industry is a plus but not mandatory.
**What we are offering**:
- The position(s) can be based in Singapore or in Indonesia (other locations will also be considered).
- Depending on your location, the position will be either working from home or from our office.
- You will receive intensive training and work with a highly international and experienced team.