Cx Manager

An exciting CX Manager job has just become available at a reputable financial services company in Jakarta.
About the CX Manager Role:
Reporting directly to the Head of Retail Credit, you will take a proactive approach towards understanding the customer better regarding their financial needs, customer research, cross-sell and upsell. You will also manage one to two team members and drive your team to be a CX champion.

Key Responsibilities:

Understanding and fulfilling customer's requests through a variety or resources by excellent communication in a prompt, professional and concise manner

Delivering the highest level of customer service and quality in timely manner based on data from market and research

Conducting customer research on a periodic or ad hoc basis

Participating in product development

Actively promoting cross-sell and upsell on company's products to customers

Actively doing customer retention by providing good communication and solutions

Providing data and reports on a timely manner

Coordinating with other departments to get better insights on products, propositions and target markets

To succeed in this CX Manager role, you will need to have the ability to work effectively, cooperatively with different respective business units and work closely with IT team.

Key Requirements:

Bachelor's degree from a reputable university

Minimum five years' customer-facing experience in banking or financial services

Good IT development knowledge and Financial Service product knowledge

Good communication skills with proactive and concise manner

Strong drive towards data, number, and customers

This company is much more than a traditional financial services and leverage the tech in doing business. The business succeeds on the speed of its innovations and there are great opportunities to progress in this dynamic company.

If you are a people's person, driven and determined with a can-do attitude, this is an excellent opportunity to launch your career forward with this CX Manager role.

Apply now or call me to discuss this opportunity.