About Xfers
Founded in 2015, Singapore-based fintech Xfers aims to accelerate financial access within Southeast Asia by enabling businesses to accept payments and send money seamlessly. Xfers boasts a range of last-mile financial rails including Xfers Send, Xfers Accept, Xfers Wallet, and StraitsX stablecoin. In Singapore, Xfers is a Major Payment Institution licensed by the Monetary Authority of Singapore for e-money issuance. In Indonesia, Xfers connects online businesses to a range of payment methods which include bank transfer, e-wallet and offline channels such as agent banking networks and convenience stores. Currently, Xfers is part of Fazz Financial Group, which is backed by strategic investors including Tiger Global, B Capital, Y Combinator & others.
For more information, visit: https://www.xfers.com/ .
About Xfers
Founded in Summer 2014 and upon graduation from the world's most prestigious YCombinator (S15), Xfers is Southeast Asia’s leading Fintech platform for digital businesses, enabling open banking for Southeast Asia. Xers processes payments, automates the disbursement of funds, prevents fraud, and fights against money laundering activities.
Today, Xfers and its partnering merchant process over US$150 million for over 10 million unique active users every month across Singapore and Indonesia.
In Singapore, Xfers is the holder of a Major Payment Institution license for e-money issuance under the new Payment Services Act. In Indonesia, Xfers offers a range of API-driven financial solutions that include Channeling of loans, Disbursements, and Virtual Accounts. Xfers works closely with regulators to ensure that all its products and services are fully compliant with the highest regulatory standards.
We have a clear goal in mind which is to make payments in South-east Asia accessible and simple for everyone.We are trusted and backed by some of the largest VCs in the world who have invested in Dropbox, Facebook, Airbnb, and Twitch.
For more information, visit:https://www.xfers.com/ .
Responsibilities
Be the point of contact for all customer inquiries
Meeting Service levels and KPIs defined by the Company
Resolving all in scope enquiries and appropriate escalation when required
Follow-up on inquires not immediately resolved
Complete ticket logs and reports
Recommend process improvements
Other duties as assigned
Requirements
Minimum language skills required; Read, write and interpret (Bahasa Indo and English)
Basic verbal communications in English
Must be flexible with shift working hours as there will be over time involved in the position to meet required deadlines
Experience with customer service/call centre related jobs is desired
We love reviewing all the applications we receive, but unfortunately, we may not be able to get back to everyone individually. If we’d like to move forward with your application, we’ll definitely be in touch!
Xfers is an equal opportunity employer. Individuals seeking employment at Xfers will be considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable laws.
By submitting your application, you agree that Xfers may collect your personal data for recruiting, regional organization planning, and related purposes.
