Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Branch Staff (Multiroles Fo & Hk Staff) - Bobobox

Bobobox is an Indonesian tech property start-up aiming to be the best on-demand recharging solution for everyone to get quality rest.We are looking for hospi...


From Bobobox - Jakarta

Published a month ago

Customer Care Agent

**Responsibilities**:- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.- Maint...


From Alterra - Jakarta

Published a month ago

Agent Coordinator

3-5 years of experience in the esteemed Independent City, showcasing a proven track record with annual sales achievements ranging from 500M to 1T.- Possessio...


From Pt Padma Raharja Sentosa - Jakarta

Published a month ago

Customer Service Supervisor

Provide pick-up/customer complaint tickets to AgentsAnalyze tickets regularlyCreate Segregation and Break Schedules for AgentsCase escalation both internal a...


From Kompas Gramedia - Jakarta

Published a month ago

Customer Support Officer

Customer Support Officer
Company:

Xfers


Place:

Jakarta


Job Function:

Customer Service

Details of the offer

About Xfers Xfers as a part of Fazz Financial Group portfolio — a holding company of over 10 FinTech startups dedicated to enabling financial access for everyone — is on a mission to provide financial access to millions of underserved communities in Southeast Asia through building a financial ecosystem that anyone can participate in safely. Our range of last-mile financial rails power businesses across Southeast Asia - from startups to family businesses. By removing the pain of setting up and managing digital payments, more business owners can focus on growing their business, in turn encouraging fairer and healthier competition, and fostering stronger, more vibrant economies. For more information, visit: www.xfers.com
But there is much more to do. We know how important our mission is to the improving the livelihoods of millions of people in Southeast Asia, and that's why we're looking for passionate and driven people to join us to accelerate financial access for everyone.
What you'll be doing

Be the point of contact for all customer inquiries
Meeting Service levels and KPIs defined by the Company
Resolving all in scope enquiries and appropriate escalation when required
Follow-up on inquires not immediately resolved
Complete ticket logs and reports
Recommend process improvements
Other duties as assigned
What we're looking for

Minimum language skills required; read, write and interpret (Bahasa Indonesia and English)
Excellent verbal communication in English
Must be flexible with shift working hours as there will be over time involved in the position to meet required deadlines
Experience with customer service/call centre related jobs is desired
We love reviewing all the applications we receive, but unfortunately, we may not be able to get back to everyone individually. If we’d like to move forward with your application, we’ll definitely be in touch!

Xfers is an equal opportunity employer. Individuals seeking employment at Xfers will be considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable laws.

By submitting your application, you agree that Xfers may collect your personal data for recruiting, regional organization planning, and related purposes.


Source: Lever_Co

Job Function:

Requirements


Knowledges:
Customer Support Officer
Company:

Xfers


Place:

Jakarta


Job Function:

Customer Service

Built at: 2024-03-29T06:24:02.253Z