Customer Success Manager- Jakarta, Indoneisa

Locus' scalable solutions include route optimization, real-time tracking and analytics, sales beat optimization, territory planning, vehicle allocation and network design.
Our future-ready platform has resulted in $150 million+ savings in logistics costs, 70 million + kilometer reductions in distance traveled, and 17 million+ kilograms reduction in GHG emissions across clients like Nestle, Mondelez, Unilever, Big Basket, Bluedart, Bukalapak, The Tata Group, and many others.
**Locus' backstory**

Locus was started by two Amazon engineers Nishith Rastogi and Geet Garg.
Nishith was profiled by Forbes Asia in their '30 Under 30' 2018 list.
Geet holds a dual degree (BTech and MTech) in Computer Science and Engineering from the Indian Institute of Technology - Kharagpur.
Our multifaceted product, data science and business teams consist of Ph.Ds and senior members from companies like Barclays, Google, Amazon, BluJay, among others.
Customer Success Managers are the main interface for the clients with Locus.
You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner.
You must have a strong understanding of our customer's business objectives and the ability to identify and articulate how our solution supports achievement of the Customers' strategic business goals.
You will be responsible to drive value at every juncture of the client's journey
- from on
- boarding to expansion to renewal to prevention of churn.
**Roles and Responsibilities**:
The location of work would be in Indonesia.
- Work closely with the customer to ensure effective and efficient onboarding and drive greater usage/adoption over time
- Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs
- Effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators, and active positive engagement
- Developing efficient and effective management plans for clients including QBRs, renewals and upsells
- Engage across client's organization and work cross functionally
- Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients
- Monitor client's usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn
- Support the resolution of delivery, implementation or technical issues Perform other duties as assigned
- He/she should have experience in solution designing, project management & client implementation from Supply chain, logistic, CEP, and SAAS industry.
**Who would fit this role?
**
- 2-4 years of experience in B2B Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
- Experience working with decision-makers, product champions, and end users at both growing startups and large enterprises
- Experience in working with complex, multi-divisional, multi-geographical customers
- Strong leadership skills and impressive executive presence
- Ability to create structure in ambiguous situations and design effective processes
- Passion for technology and for being a part of a fast-growing SaaS company
- Ability to multitask and experience working with cross
- functional teams (e.g., Sales, Product, Marketing, Services)
- Consistent performer who handles stressful situations and deadline pressures well
- Empathy with a knack for understanding what a customer really needs and why they need it
- Logistics background would be a plus
- Bachelor's degree required
- Must be able to read, write, and speak English & Bahasa fluently and idiomatically.
Multiple language skills are a plus.
**Life at Locus comes with with added benefits as well**:
Locus Energise -our wellness initiative for our team provides - unlimited cashless in-clinic consultations, access to more than 2000+ gyms, cult fitness studios & sports facilities, Telehealth support, pre-recorded fitness videos & mindfulness podcasts, via an app-based access.
A comprehensive Health Insurance policy that covers you and also your loved ones

Continuous learning and development programs, focussed on cross-cultural interactions and individual skill building

Flexible work hours - we believe in getting the work done, and most teams choose their cadence of work coordination and hours to do inter-team collaboration as well as deep focus individual work

No leave restrictions(you manage your own leaves)

We are committed to sustainable practices and one of the many ways we do our share is by incentivising team members who stay close to the office!
Pedal or Walk your way to the office and earn extra bucks with a healthier you!