A Customer Success Manager job has become available at a leading multinational software company in Indonesia.
About the Customer Success Manager Role:
You will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud and AI growth offerings.
Key Responsibilities:
Responsible for use case identification, solutions architecture design, MVP builds, and adoption of growth offerings that run on OpenShift Guide IT executives, through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of hybrid cloud and AI growth offerings Build a growth plan to demonstrate how growth offerings will deliver customer outcomes
To succeed in this role, you must have 5 - 10 years of experience in customer success, professional services and/or services industries, technical sales, and have experience working with OpenShift and hybrid cloud and AI growth offerings.
Key Requirements:
Demonstrated history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent Deeply understand customer business and technology needs; become the face of IBM to the customer Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation Experience with enterprise software implementations Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion Build a growth plan to demonstrate how growth offerings will deliver customer outcomes Analytical mindset and problem-solving skills Understanding of enterprise software implementations, SaaS/IaaS/PaaS, and cloud applications Strong interpersonal relationship building and executive communications skills Able to manage multiple customer accounts and projects simultaneously Professional and technical expertise (e.g. technology or management consulting) Proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
This promising company needs no introduction and is recognised as one of the rising business in the market. The industry is challenging but if you are confident and have can-do-attitude, the potential rewards are quite significant.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this Customer Success Manager role.
