Customer Success Lead

Join to apply for the Customer Success Lead role at GoVisa (YC S22)4 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Success Lead role at GoVisa (YC S22)This range is provided by GoVisa (YC S22).
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeResponsibilitiesLead, mentor, and oversee Customer Service & Admin teams.Develop and enforce SOPs for efficient customer service.Implement strategies to improve customer satisfaction and retention.Gather and analyze customer feedback for service improvements.Manage escalated customer issues and complex cases.Develop and execute crisis management strategies.Collaborate with internal teams and external stakeholders for resolution.Track and analyze customer interactions and trends.Generate reports on customer satisfaction and service performance.Provide recommendations to management for customer service enhancements.Requirements3-5 years of experience in customer relations (B2C), with 2+ years in a managerial role.Strong leadership and team management skills.Excellent problem-solving and crisis management abilities.Strong communication and interpersonal skills.Experience in analyzing customer data and implementing improvements.Ability to work under pressure and manage multiple priorities.Familiarity with customer service tools and CRM software is a plus.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesTravel ArrangementsReferrals increase your chances of interviewing at GoVisa (YC S22) by 2xSign in to set job alerts for "Customer Success Lead" roles.South Jakarta, Jakarta, Indonesia 1 month agoCustomer Success Manager (HCM Transformation)Jakarta, Jakarta, Indonesia IDR12,000,000.00-IDR17,000,000.00 4 weeks agoSenior Customer Success manager in Indonesia (SaaS)Customer Success Manager, Sales & Trading, IndonesiaCustomer Success Manager (Mekari Jurnal)Senior Technical Support Specialist (SaaS | B2B | English)Customer Success Manager (Mandarin Speaker)Customer Success Manager - Mandarin SpeakingSenior Business Development Manager (3813)Gojek - Senior Manager of Brand Ads PartnershipWe're unlocking community knowledge in a new way.
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