Customer Success Executive

Company Description Novocall is a B2B Software-as-a-service (SaaS) company based in Singapore. Our platform helps businesses schedule and automate their sales and marketing call processes, reducing manual work when scheduling conversations with business prospects.

We are supporting businesses from more than 2,000 businesses across 42 countries, and we are one of the highest rated callback software on platforms like Product Hunt and Capterra.

Job Description

Roles & Responsibilities

- Own the critical early phase of the customer lifecycle
- Onboarding Novocall's new clients ? You will be responsible for rapidly understanding each client’s business requirements and driving them to realise a fasttime-to-valuefrom their investment in Novocall as efficiently as possible.
- Collaborate with internal technical resources to empower and train customers to use Novocall's platform and features as efficiently as possible.
- Project manage customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
- Help drive early adoption, setting KPIs and success metrics for ROI.
- Advocate customer business use-cases to Product team
- Design and continually improve processes and materials that enhance efficiency and customer experience during onboarding.
- Effectively deliver engaging enablement training and workshops.

Qualifications

Job Requirements

- Experience working with data (SQL, Microsoft Excel, etc.)
- Good communicator with strong influencing skills
- You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
- High level of intellectual curiosity
- Preferred: Knowledge or experience with SaaS, marketing automation

Additional Information

What we can provide for you:

- Joining a rocketship company with explosive growth
- You find personal growth a priority in your career
- Competitive pay
- Flexible working hours