Customer Service Walk-In Officer

Handle customer who visit walk in center for inquiry, complain, cancellation, claim and premium payment and give resolution to customer

Responsible to monitor escalation to other department related to any issues submitted by walk in customer to get resolution

Achieve KPI and meet SLA of providing resolution to customer's inquiry and complaint

Provide feedback and/or improvement to Team Leader to have better service and make walk in center more comfortable for customer

Provide feedback and/or improvement to other Customer Service units based on feedback from customer who visit walk in center

About Cigna

Cigna Corporation exists to improve lives.
We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve.
Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions.
Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.
What difference will you make?