Customer Service Staff

- Handle customer who visit walk in center for inquiry, complain, cancellation, claim and premium payment and give resolution to customer
- Responsible to monitor escalation to other department related to any issues submitted by walk in customer to get resolution
- Achieve KPI and meet SLA of providing resolution to customer’s inquiry and complaint
- Provide feedback and/or improvement to Team Leader to have better service and make walk in center more comfortable for customer
- Provide feedback and/or improvement to other Customer Service units based on feedback from customer who visit walk in center

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.