Customer Service Specialist

Handle User complaints which manifest as incoming Ticket in Resolution Tools
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Acknowledging and resolving customer complaints through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Education**:

- S1 (preferred)

**Experience**:

- Customer Service: 1 year (preferred)