Customer Service Representativenative Vietnamese

**Client Service Representative**Duties & Responsibilities:callbacks.- Understand customer inquiries and ensure they are answered or routedthrough the appropriate support channel.- Manage customer escalations and ensure that these are answered, tracked, andescalated as required.- Perform all procedures accurately, including following the client's documented call flows, work processes, data entry requirements, and complaint management processes.- Ensure all SLAs are met accordingly.- Demonstrate a strong customer service orientation and take responsibility to ensurecustomers are satisfied.- Provide a high level of professionalism and competent customer service.- Able to communicate effectively with customers in a friendly and polite mannerfollowing the client's processes.- Able to read, write, and speak fluently and spontaneously in Vietnamese.Qualifications:- Rotational Shifts- Valid passport more than 18 months- Salary Negotiable (will be based on cdd experience)- CS experience is preferred but not mandatory.Benefit:a. Social Secure (Death & Accident of Work)b. National Health Insurancec. Visa/working for Incoming to Indonesiad. Ticketing for Coming to Indonesiae. Support to find out option of Boarding HouseLo?i hình công vi?c: Toàn th?i gianLuong: Rp95.000 - Rp999.000 m?t thángKh? nang di chuy?n d?n noi làm/chuy?n nhà:- Yogyakarta: Có kh? nang di chuy?n d?n noi làm m?t cách ch?c ch?n ho?c lên k? ho?ch chuy?n nhà tru?c khi b?t d?u làm vi?c (B?t bu?c)Câu h?i tuy?n d?ng:- Are you Native Vietnamese- What is your Current Salary?- What is your Expected Salary?- What is your Notice Period?- What is your WhatsApp Number?- Can you do Rotational Shifts?- Do you have a Valid Passport?Kinh nghi?m làm vi?c:- Vietnamese: 1 nam (B?t bu?c)- Customer support: 1 nam (B?t bu?c)- English: 1 nam (Uu tiên)