Jakarta Game Operations Entry Level / Intern
Customer service/QC to monitor streaming and community platform
**Job Description**:
- Deliver 100% QC process: executing thorough check between game operational sheet against backend setting
- Maintain operational QC tracker
- Align with game PICs regarding all the necessary QC processes, including tracker maintenance, issue troubleshooting, and corrective actions
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Utilize excellent customer service skills
- Able to escalate unresolved queries and redirect problems to correct resources when needed
- Ensure proper recording, documentation, and closure of customer interactions (report on a daily basis)
Job Requirements
- Bachelor degree from any major
- Fluent in Arabic
- Has background or experience in operations from any industry will be a plus (experience in operations within a tech industry will be highly preferred)
- High attention to detail and is not afraid to take ownership of the situation when needed
