Customer Service Officer

Description

Job Desc
- Perform Sales and Delivery Order Management tasks - Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking - Support Credit Management, Billing and Accounts Receivable Follow-up - Manage Master Data maintenance process to ensure effective order management - Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions- Support implementation of business rules related to customer order management process - Provide order status report and monitor customers’ order placement against sales forecast - Capture market intelligence from daily interaction with customers and share with the business as appropriate - Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team
Requirement

- 3 years’ experience as customer service

- Good communication skills

- Good knowledge SAP and processing orders

- Quick responsive for handling complaint and monitoring order status.

- High motivated and ownership