JOB RESPONSIBILITIES:
To build and maintain relationships with distributors and wholesalers and proceed with relative business correspondencebeing in line with Supply Chain objectives, procedures and corporate strategy
To proceed with order taking and invoicingby performing coordination of customers’ regular and tender purchase orders (POs) and payments in cooperation with Finance & Trade Dept, to formalize the POs into relevant sales orders (SOs) & documents according to the local procedures that are in place
To process in CEP SAP, EDI and internal SCh tools for the sales administrationincluding the master data maintenance, extracts and analytical reports preparation, ITS tickets handling for the system upgrade and gaps settlements
To track and follow-up the picking, handling and products withdrawals or deliveriesagainst processed SOs together with Warehouse division
To follow-up the affiliate price-lists provided by Accountancy, to prepare the relevant POs formsfor the customers
To regularly review the products remaining ShL and work-out the scenariosfor potential slow-movers, write-offs and compensations in the frame of SCh strategy and best practices
To perform the proper management for the customers’ Orders, Claims, Returns & Compensationsrelated to logistics or commercial needs
To proceed with Credit Notes & Debit Notesformalization observing the group standards & local rules
To report on Sales TO, Returns, OTIF and the Fill Ratewithin frame of established SCh procedures & tools,to provide other required reporting
To follow-up the processes and documents for the Quality Control & Release steps,including the maintenance of the incoming Certificates of Quality, their translations and handling over to Logistics & Warehousing staff, to monitor the Quality Release tool and Quality Conclusions issue, etc
To monitor & consolidate customers’ inventories & in-market distribution reportsaccording to locally implemented procedures and rules and required by Global SISO policy, to handle customers’ forecasts for exclusive products portfolio
To conduct the annual inventory count at wholesalers’ sitesas required by Global policy
To ensure regular exchange of information with Logistics and Warehouse divisionsof Supply Chain department and provide the required level of back-up support
To ensure the transversal cooperation and data exchangewith affiliate business units and supporting functionsobserving the required confidentiality and segregation of duties
To drive sales administration for continual improvementin terms of customer service quality, safety, cost-efficiency, customer satisfaction and technical resources reducing returns/destructions, lead-time and potential delays, to measure the Customer Service Rate and completing the surveys under the control of the SCh Head
To monitor changes in legislation and normative documentsin in-house & foreign-economic activity and pharmaceutical business (periodicals, internet, etc.)
To prepare and maintain incoming and outgoingletters, approvals and other business correspondencewith customers and Sanofi’s Legal Entities and Departments for proper documents circulation within Supply Chain Department, to create and monitor temporary and permanent archives of documents
To observe all information systems requirements, procedures and rulesfor proper maintenance of all Supply Chain master-data & analytics.
REQUIREMENTS:
Education:Master degree with specialization in economy, logistics and/or mathematics as an advantage
Experience, knowledge, competencies & skills:
Minimum 1 year of customers service management, logistics, sales administration and/or customer service experience ideally in pharma or FMCG.
Knowledge in foreign trade and domestic economy, logistics and order taking techniques, data analysis and statistics management, sales forecast monitoring and follow up
Experience and values building long-term relationships with customers
PC literacy (SAP/R3, BW module, OS, MS Office (expert in Excel), MS Outlook)
Fluent in English, both written and spoken
Core competencies /skills:
Communication and presentation skills
Customer focused, tactful & patient communicator,
Calm & determined under pressure,
Possess strong planning, organizing and decision-making abilities
Creativity and innovation,
Time-management
Leadership and mentorship qualities
#LI-EUR
Chez Sanofi, la diversité et l’inclusion sont au cœur de notre fonctionnement et sont intégrées à nos Valeurs fondamentales. Nous sommes conscients que pour exploiter véritablement la richesse que la diversité nous apporte, nous devons faire preuve d'inclusion et créer un environnement de travail où ces différences peuvent s'épanouir et être développées pour améliorer le quotidien de nos collègues, patients et clients. Nous respectons et valorisons la diversité de nos collaborateurs, leurs parcours et leurs expériences dans un objectif d’égalité des chances pour tous.
Dans le cadre de son engagement diversité, Sanofi accueille et intègre des collaborateurs en situation de handicap.
