Customer Service Executive

We are a leading facilities management company based in Jakarta that is looking to hire a Customer Support Executive for our Indonesian office.
We offer our employees competitive benefits, growth opportunities, personalized feedback, and guidance.
The Company: KliknClean is a facilities management company that operates in the Indonesian archipelago.
We provide a range of cleaning services ranging from home cleaning to office cleaning, to aircon servicing and carpet cleaning.
We believe in taking care of our clients and employees alike.
- Our company believes in creating a nurturing workspace that equips each employee with the means to constantly upgrade their skills
- We are committed to providing high-quality services to all our clients to meet all their commercial and residential maintenance needs.
The Position: We're looking for a Customer Support Executive.
**Requirements**:

- Must possess a Bachelor's/College degree.
- At least 1 year of working experience in a customer service-related role
- Excellent written and verbal communication skills
- Ability to foster and maintain relationships
- Organizational skills with the ability to manage numerous projects and priorities at once
- Positive, service-oriented attitude
- Ability to solve customer problems
- Ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer
- Ability to take the extra mile to engage customers

**Responsibilities**:

- Ensure excellent service standards and maintain high customer satisfaction
- Foster and maintain relationships with customers to improve retention rate
- Handle customer complaints by clarifying the issues, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Escalate advanced cases to the Operations team for resolution by providing necessary background information

Why Should You Apply?
- Opportunities to further skills upgrade
- Personalized mentorship and guidance from the team lead
- Fixed working hours (day shift, weekends off)
- Part of a dynamic team at a rapidly growing company

**Salary**: Rp5,000,000 - Rp7,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 2 years (required)

License/Certification:

- ability to speak English in a business setting (preferred)

Shift availability:

- Night Shift (required)