Customer Service Associate Supervisor

Strong understanding of supply chain and customer services business drivers, organization structures and key metrics.- Well-developed interpersonal / communication skills.- Demonstrates problem solving skills and working under tight timelines; multi-tasking abilities; exception based management capability.- Ability to balance priorities across multiple internal and external stakeholders- Ability to learn new systems quickly and leverage systems and information to influence others- Sound understanding of Customer Services- Supply Chain related experience in Demand Planning, preferably in CPG/Consumer Electronics company- Working knowledge of any of the ERP systems like BPCS, RMS/OMS, etc.**Job Requirement**:- _Minimum S1, Business Administration, Management or relevant field_- Work experience : minimum 1-2 years in customer service field. Have experience in FMCG is an advantage- Good communication skills, good personal adaptability, problem solver, highly committed- Proficient in Microsoft Office (Word, Excel and Outlook).- Multi-tasking and time-management skills, with the ability to prioritize tasks.- Highly organized and detail-oriented.- Excellent analytical and problem-solving skills.- Aptitude in working with numbers.- Experience in collecting and analyzing data- Strong analytical skills, highly numerate and able to distill complex situations to clear recommendations and action plans- Strong communication & leadership skills- Strong written and oral communication skills- Tenacity, drive and an ability to work in a fast-paced environment- Negotiation and influencing skills- Willing to be placed in Rungkut, Surabaya area with 6 month contract708