Customer Service

We are hiring a Customer Service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers and administration.

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensuring completeness and validity of Customer master data and document.
- Ensure customer satisfaction and provide professional customer support.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.

Cicilsewa is the solution to Indonesia’s property rental system. With renting now more accessible than ever, everyone now can rent.