Implement all CRM business processes through and through based on standard doperating procedure and guidance which has been made along with other CRM Officers and Head of CRMBuild rapport and establish a good relationship with existing customers to ensure customers' needs and concerns are met efficiently and effectively and execute all CRM strategies to increase customer retention and overall revenueConduct customer profiling and research from the existing customer database based on these categories; order history, industry sector, and key person/person in charge; as well as do continuous research and database updating to maximize the efficiency of the CRM dataDecide on which customer to visit and make a schedule/appointment through online channelsConduct in-person effective communication with customers through various channels and methods to probe, provide and deliver the latest product knowledge or service, or any other inquiries regarding their needs, or follow-up on consumer complaintsPromote, cross-sell, and up-sell products, services, and packages to maximize sales opportunities during in-person communication with existing customersDocument and maintain records of consumer conversations including details of questions, complaints, and comments as the visitation resultForward or refer the information to Sales Closing Officer from the visitation result if the customer's needs are categorized as qualified leads, information as follows: product category/name, product quantity, delivery time and date, and priceTake feedback and rectify issues experienced by existing customers to ensure they are satisfied with Souvia's services or products and then refer unresolved consumer complaints or needs to Head of CRM for further investigation; as well as aim to improve the organization's overall customer satisfaction ratingsReceive constructive feedback from Head of CRM and from Chief of Sales as well to improve day-to-day job performance; also make daily, weekly, and/or monthly reports to Head of CRM and responsible for the development of a loyalty program for existing customers and create the flow of the development.A well-groomed male or female with maximum age of 30 years old this yearMust possess at least Bachelor's Degree in any education major, a degree in Communication or Public Relation may be an advantageHave at least 1 year of working experience in the Customer Relation field or equivalent experience in Sales B2B BusinessPossess or quickly develop good negotiation and conflict resolution skillsAble to build a positive working relationship with clients or customersWell-developed time management skills including the ability to identify, prioritize and complete tasks and schedules in an effective and timely mannerA team player and able to work in a fast-paced environment with target and detail-orientedWilling to be placed in Bogor, West Java area and attend an off-site business meeting or visitation when necessary.
