Customer Relation Lead

BNET is a company that builds a digital ecosystem in Karawang, with a vision of providing benefits to people's lives through digital transformation. Internet service providers as BNET's core business have continued to grow since 2010 until now with the achievement of doubling to triple digits in every year.BNET believes "a better internet will bring a better life" by developing internet infrastructure evenly to the community, reaching remote areas will facilitate digital transformation.With BNET which has been established for 12 years and is filled mostly by millennial workers, BNET is able to move forward, open to change to continue to learn and develop very significantly.We, as BNET FIGHTER, invite all of us together to build a digital ecosystem for a better life. BNET needs the best talent and collaboration who share the same vision as BNET as **Customer Relations Lead**.**JOB DESCRIPTION**- Responsible for the performance of the Customer Relation Team.- Coordinate implementation of the customer relation strategy to achieve target's.- Manage company & customer communication, develop and maintaining profitable relationship with customers.- Analyze & create suggestions for improvement of customer relations procedures & standard.- Coordinate customer relations & marketing survey (e.g customer satisfaction, etc) that needed to made marketing strategy and to know company market position.- Ensure complaints and request from customers or prospective customer followed up by relevant department.- Prepare and analyze monthly report on customer complaints and give suggestions to reduce complaints.- Ensuring RTFM (Real Time Floor Management) runs well.- Give training or refresher training related to customer relations to the team or employee related to customer.- Ensure customer relation team's communicate latest product info or promotions to the customers.**REQUIREMENT**- Minimum D3 or equivalent from any major- Minimum 3 years experience in the same position- Good communication skills.- Have strong analytical skills.- Able to handle conflict and solving problem.- Working location in KarawangJenis Pekerjaan: Penuh Waktu, Kontrak, PermanenPanjang kontrak: 3 bulanTenggat Lamaran: 18/04/2023