Customer Quality & Development Supervisor

**Your Contribution**:- To handle customer complaint following SCHOTT Global rules- To implement and follow up Corrective Action Preventive Action (CAPA) system related with Customer Relationship Management (CRM) following global standard- To prepare and evaluate quality agreement with customers- To define and control implementation of customer special requirements- To control cost of non-quality in order to reach defined target- To prepare quality department monthly report- To prepare all required data and trending analysis report for customer feedback- Refer to point. No.7, to organize and lead the discussion, workshop with respective department related with customer feedback.- To monitor and coordinate daily job related with design and specification, supplier development with subordinates and supplier audit with purchasing.- If necessary, discuss with customer (visit or telco) related with customer feedback and Acceptable Quality Level (AQL).- Represent Quality as Lead Auditor when performing supplier audit**Your Profile**:- Engineering degree or professions related to technology and/or manufacturing.- Min. of 3 years of vocational experience in the fields of technical areas (quality or production or supply chain)- MS Office, good command of the English language, SAP knowledge desirable- Understanding and capable to implement root cause analysis technique for effective problem solving- Clear understanding about the quality requirements and expectation of the customers- Understanding the objectives and goals of the company- Knowledge and understand about the ISO 9001 & ISO 15378 requirements- Knowledge and understand about the ISO 14001 & ISO 45001 requirements**Your Benefits**:Discover a special corporate culture where everyone has the opportunity to develop their entire potential.At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.**Please feel free to contact us**: