Customer Operations - Social Media Agent

Company Description

**Job Description**:

- To handle Customer Inquiries and Requests from the customer through social media.
- To handle customer complaint according to the predefined SLA quality standard
- Give solutions to resolve users inquiries (win-win solution); Service Excellent Oriented.
- Escalate to Team Leader or related units regarding problems that cannot be resolved directly, or massive issues finding

**Qualifications**:

- Minimum bachelor degree from any major discipline.
- Open for fresh graduates, or at least 1 years experience in contact center operations, preferably in the fintech/startup industry.
- Detail oriented.
- Good communication skill and Problem solving skill
- Computer literacy : MS Office
- Able to type fast & familiar with Social media handling.