Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Job Requirement**:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Intermediate level using ms office especially excel.
- Experience working with customer support.
- Understand in developer option in Android
- Willing to learn new technology
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- **Get to know us better**:
**Job Types**: Full-time, Contract, Trial period contract
**Salary**: From Rp4,600,000 per month
Ability to commute/relocate:
- Tangerang: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
- MS Office: 1 year (preferred)
**Language**:
- English (preferred)
Willingness to travel:
- 100% (preferred)
