Cs Manager

PersyaratanMinimum Bachelor degree any-fieldStrong LeadershipAvailable to shiftHaving minimum 2 years as leader and 6 years as customer service and sales at E-commerce industryTanggung JawabOverseeing the CS-Sales teamsTraining and managing CS-Sales TeamsFocus monitoring target online salesExperience handle market place, order online and WhatsAppExperience to handle CRMSetting customer satisfaction targets and working with the team to meet targets consistentlyMonitoring Interacting with customers daily by answering their questions and directing them to the appropriate service for their needsCreating customer loyalty programs to increase revenue and improve client retentionEstablishing customer service policies and proceduresStaying updated on developments in the customer services field