I'm currently assisting one of my clients, a leading AI-driven technology company, in hiring an Insurance Project Manager to lead and deliver high-impact tele-sales and customer service projects for their insurance clients in Indonesia.The ideal candidate will oversee the full project lifecycle — from planning and implementation to performance optimization — while serving as the key liaison between Indonesian insurance clients and internal AI & technical teams.What You'll Do:Manage end-to-end insurance tele-sales or customer service projects, ensuring on-time delivery and strong post-launch performance.Analyze client requirements, design flowcharts and BRDs, create project timelines, and implement AI chatbot configurations and operational strategies.Monitor KPIs and chatbot performance, identify improvement areas, and continuously optimize project efficiency.Act as the main contact for Indonesian insurance clients, managing expectations, defining success criteria, and ensuring high client satisfaction.Collaborate with internal technical teams to ensure seamless coordination, timely delivery, and quality control across multicultural teams.What We're Looking For:Fluent English communication skills (written and spoken) – mandatory.Experience in insurance telemarketing or customer service operations, with a good grasp of workflows, metrics, and related tools.Minimum 2 years of project management experience, preferably in AI, call centers, CRM systems, or insurtech projects.Strong logical thinking, data analysis, and attention to detail.Excellent cross-cultural communication and coordination skills to work effectively with global teams.Able to manage multiple priorities and perform well under pressure.
