Contact Center

**Responsibilities**- Manage large amounts of inbound and outbound calls in a timely manner- Follow communication "scripts" when handling different topics- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives- Seize opportunities to upsell products when they arise- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our call center database in a comprehensible way- Frequently attend educational seminars to improve knowledge and performance level- Meet personal/team qualitative and quantitative targets**Requirements and skills**- Diploma Level- Can speak english- Previous experience in a customer support role- Track record of over-achieving quota- Strong phone and verbal communication skills along with active listening- Familiarity with CRM systems and practices- Customer focus and adaptability to different personality types- Ability to multi-task, set priorities and manage time effectivelyApplications can be uploaded to our telmark career page link:Jenis Pekerjaan: Penuh WaktuGaji: Rp2.300.000 - Rp2.500.000 per bulanPertanyaan Lamaran:- Sedang tidak bekerja dan siap bergabung secepatnya?Pengalaman:- Contact Center: 1 tahun (Diutamakan)Bahasa:- English (Diutamakan)