Commercial Assistant

**Key Responsibilities**:
**Handle customer projects**: enter and follow up in project management tool according to established rules, coordinate activities with other functions involved, including sampling for clients and for consumer tests

Create and maintain new product introductions and discontinuation information

Manage all commercial data (MDM requests, CMIRs, prices and price conditions, M&L notices, product portfolio, products submitted etc)

Prepare and organize client meetings and submissions

Take care of day to day client requests

Collaborate with Customer Care to ensure client satisfaction

File and maintain all commercial documents, including contracts and agreements

Perform general administrative tasks

If delegated, make analysis and reports

If delegated, help account managers for demand planning, budget, LE etc If delegated, manage account manager's calendars, trips and expense

**If systems & tools superuser**: be the regional or local expert of the system/tool functionalities and usage, as well as corresponding working processes and guidelines.
Organize training to end-users for each new tool or major change.
Provide daily support to end users when needed.
Inform the tool global owner about any issue, communication, training or improvement needed.
**We value**:
Bachelor Degree/Diploma

3-5 years of commercial assistant experience

Computer literacy and in depth mastering of Firmenich systems & tools: SAP (CMIR, MDM customer, MDM material, sampling, pricing) Projectmaster, Spire, Class, Encyclopedia, Sharepoint (and if delegated, pricing tool, demand planning, budget, LE)

In depth knowledge and usage of sales working processes and rules

Good understanding of the business and of the sales mission and roles

Ability to develop and maintain good working relationship with clients (mainly back office)

**We offer**:
Join a talented, dynamic and diverse team and working environment.
We are passionate about people, cultures, trends, brands.
A global and diverse working environment

Highly dynamic and multicultural company