At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
JOB SUMMARY
Manages the daily activities of Club employees. Administers the overall operation of the club, beverage/bar, and VIP areas. Verifies that employees follow the grooming guidelines of the location in order to present a professional appearance that guests will find appealing and approachable in order to maximize sales. Administers beverage preparation and production. Verifies that all beverage cost control procedures are followed. Works with the General Manager and Marketing and Entertainment departments in determining the type of advertising campaign/promotional events/them parties that will be most effective then developing a budget and implementing the program. Complies with and promotes alcohol awareness laws and all other laws and procedures within guidelines established by law and standard operating procedures. Inventories par levels of beverage and paper supplies. Establishes methods of inventory control and follows proper ordering procedures for just-in-time purchasing. Promotes all Food and Beverage department or rules/policies and procedures. Maintains a high level of personal integrity and moral conduct free of any questionable association.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 5 years’ management experience in the food and beverage, culinary, or related professional area. TABC Card and ServSafe certification required.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years’ management experience in the food and beverage, culinary, or related professional area. TABC Card and ServSafe certification required.
CORE WORK ACTIVITIES
Management of Club
• Manages the daily activities of the Club employees.
• Administers the overall operation of the club, beverage/bar, and VIP areas. This includes, but is not limited to, beverage/bottle menu development, service standards, budgeting, Profit and Loss analysis, VIP bottle service, entertainment, labor costs, and sanitation.
• Verifies that employees follow the grooming guidelines of the location in order to present a professional appearance that guests will find appealing and approachable in order to maximize sales.
• Administers beverage preparation and production. Verifies that all beverage cost control procedures are followed.
• Works with the General Manager and Marketing and Entertainment departments in determining the type of advertising campaign/promotional events/them parties that will be most effective then developing a budget and implementing the program.
• Complies with and promotes alcohol awareness laws and all other laws and procedures within guidelines established by law and standard operating procedures.
• Inventories par levels of beverage and paper supplies. Establishes methods of inventory control and follows proper ordering procedures for just-in-time purchasing.
• Promotes all Food and Beverage department or rules/policies and procedures.
• Maintains a high level of personal integrity and moral conduct free of any questionable association.
Providing Exceptional Customer Service
• Regulates operation of guest and associate services of the entire restaurant facility and lounge areas.
• Coordinates with entertainment department to manage all scheduled entertainment events to operate to meet the brand standards of expectation in service and quality levels.
• Checks all functions prior to event for follow through and communicate with client to provide a positive guest experience.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Managing and Conducting Human Resources Activities
• Interviews, selects and trains employees.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
