Client Project Manager

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.
We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.
The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office.
Ask our recruitment team if this is a hybrid role.
**Want to be a part of our team?
**

Coordinates all aspects of a product or service offering project for a client, from inception to installation.
Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration, or consulting projects/engagements.
May work at client site from time to time.
Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.
Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction through the use of technology.
Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.
Typically oversees schedules and budgets to ensure goal attainment.
This job manages specific projects that have a distinct beginning and end.
**Working at NTT**

The Associate Client Project Manager is the entry-level job within the Project and Programme Management - Client Implementation Projects job family.
The Associate Client Project Manager leads and directs concurrent client projects classified as standard or complex.
The individual may also be involved in larger-scale projects supervised by a Senior Project and/or Programme Manager.
The primary responsibility of the Associate Client Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).
**Key Roles and Responsibilities**:

- Interface with all project stakeholders to take projects from original concept through to final implementation
- Contribute to the pre-sales process by providing proposals
- Ensure that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
- Manage client satisfaction, commitment, and expectations to high service levels and manage escalations adequately

**Knowledge, Skills, and Attributes**:

- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent client-centricity skills and ability to work at client sites
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
- Excellent written and verbal communication skills
- Excellent team-building skills and ability to work in high-pressure environments
- Ability to manage urgent and complex tasks simultaneously
- Good business acumen and commercial skills
- Passionate, strong initiative, self-driven with a commitment to succeed
- Good influencing ability whilst taking a collaborative approach
- Decisive with good attention to detail ability
- Ability to promote project services to both internal stakeholders and external clients
- Competent in project change management

**Academic Qualifications and Certifications**:

- Project Management degree or equivalent with related experience
- Relevant project management certifications preferably PMP
- ITIL certification is preferable

**Required Experience**:

- Demonstrated entry-level project management experience preferably in a multinational professional services environment
- Proven client engagement experience
- Demonstrated understanding of the project life cycle
- Demonstrated competency in project change management
- Proven experience managing expectations when balancing alternatives against business and financial constraints

**What will make you a good fit for the role?
**
- Conduct reviews and provide feedback on the implementation of technical work in operational activities
- Understand the concepts of SDLC and Agile
- Manage projects within budget & time
- Planning, monitoring & project executing
- Escalate and submit reports on the progress of operational activities on a regular basis or based on requests from the leadership or the related IT team.
- Prepare complete operational documents in accordance with applicable procedures and policies
- Standard career level descriptor for job level:

- Learns professional concepts
- Applies company policy and procedures to resolve routine tasks
- Gets detailed work instructions
- Deals with issues of limited scope
- Solutions to problems are easy to s