Client Experience Associate & Data Entry

SoftwareSeni is a Software Development Company based in Yogyakarta & Sydney, Australia. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems - from user experience to design and code.We build enterprise web-based solutions for clients all over the world, from Australia, Indonesia, Europe, Africa, and America. Our clients from Indonesia: Astra International, Traveloka, Angkasa Pura, Peduli Anak Foundation. Our clients from Australia: Bike Exchange, Downsizing, Red Balloon, Sectara, and many more.**Skills & Requirements**- Have excellent English communication skills.- IT Literacy (Google family, Google sheet formulas, Data Scrapper, etc).- Ability to learn company-specific software if required.- Adaptable, flexible, and resilient, able to cope with the pressure of managing the demands of a high-level volume of work and meeting deadlines.- Proficient typing and transcription- Accuracy and attention to detail.- Basic Research and Data collection skills.- Fast learner- Preferable to have a good understanding of English semantics.- Dutch/German-speaking skills preferred- Able to use Zendesk/Shopify is preferable.- Having CS background experience is preferable.**Responsibilities**- Assist clients/customers with their inquiries and complaints.- Identify issues.- Give the clients/customers information about the products and services.- Respond efficiently to client/customer inquiries.- Provide excellent service standards.- Creating spreadsheets with large numbers of figures without mistakes.- Maintains database by entering new and updated data regularly.- Maintains data entry requirements by following procedures.Application Question(s):- Desired salary ?- How would you rate your English language skills? From 1 (basic), 2(medium), 3(Good), 4(excellent), 5(outstanding)- Would you be open to working onsite in the Yogyakarta office?