Clearance Support Agent

**_Role Summary_**- Support and assist _DHL customers (both origin and destination) for clearance-related shipment information or documents**_Main Responsibilities_**- _Contact the customers when the existing documents or information available are not sufficient for DHL to clear the shipments_- _Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL's payment limits_- _Collate the clearance documents and coordinate handover of these documents with the assigned broker for BTO shipments._- _Review the "Shipment in Bond" inventory report to ensure that these shipments are worked on a daily basis._- _Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up to date and accurate_**Requirement**- Minimal bachelor Degree- 2-3 years working experience in customs clearance environment- Good communication skills (English), spoken and written- Having good knowledge on Software skills (Word, Excel, PowerPoint, etc.)- Focused on identifying and understanding each customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner- Able to set clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and use efficient work methods and tools.- Able to make timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.- Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.- Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals