Cib Operations - Wholesale Payment Operations

**Responsibilities**:

- Process transactions in compliance to the policy, procedure and regulation.
- Administering defined procedures, analysis and report preparation, and exception processing.
- Escalate unusual problems to supervisor / manager.
**Operation Support Specific**:

- Handle Account Services operation (account opening, closing and maintenance).
- Perform signature verification and/or call back on clients' transaction documents and ensure segregation of duties as per the Bank's standard policies & procedures.
- Manage supporting documents related to FX regulation, LLD reporting and incoming IDR to foreign party regulation including the screening process.
- Support Billing processing activities.
- Perform payment investigations task.
- Perform static data maintenance.
- Follow-up any outstanding items in iRecs.
- Monitoring, investigating and following up on any suspense accounts/outstanding items.
- Provide data related to audit confirmation letter.
- Support for risk and control activities including QA, QC and RAMP testing.
- Maintain good relationship with relevant stakeholders.
- Perform regular review on Standard Operating Procedures in Cash Operations.
- Perform testing and User Acceptance Testing (UAT) on new or enhanced systems relevant to the areas of work.
- Work with Technology team to address and resolve system issues impacting Cash Ops.
- Monthly proof preparation for GLRS.
- Perform ad-hoc tasks as directed by Manager.
**Qualifications**:

- University degree in Accounting/Finance/Economics/Business Administration, preferably with master degree.
- Minimum 3-5 years as Bank Operation Supervisor.
- Knowledge of relevant Central Bank regulations and Accounting.
- Fluent in English (oral and written).
- Good interpersonal skill to motivate and build a cohesive team for achieving department goals and objectives.
- Ability of identifying opportunities to improve operations efficiency.
- Proactive identify potential to minimize loss.
- Demonstrates a commitment to acquiring new knowledge and skills.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.