Chief Operating Officer (Marketing, Pr Agency)

Chief Operating Officer (Marketing, PR Agency)
IBMC is assisting our client, a fast-growing global Marketing and PR Agency, in hiring a hands-on Chief Operating Officer.
Our client specializes in PR delivery, media execution, and content production for international markets, driven by a culture of high performance and execution excellence.
We are looking for a strong operator to take full ownership of day-to-day business execution across the group.
The COO will focus on building robust systems, fixing inefficiencies, and turning high-level strategy into consistent operational reality.
This is an ideal role for a leader who thrives on building structure and scaling internal teams in a fast-moving, service-based environment.
Responsibilities
Operational Leadership & Execution
Own daily operations across PR, media, content, client delivery, and internal support teams.
Translate leadership direction into clear operational plans, timelines, and execution priorities.
Ensure work is delivered on time, within scope, and at expected quality standards.
Act as the escalation point for operational issues and delivery risks.
Project Management & Client Execution
Oversee project planning, prioritization, and execution across all client accounts.
Support or directly manage key client relationships when needed.
Ensure smooth handover from sales to delivery teams.
Manage risks, dependencies, and changes in scope.
Process & Scalability Management
Review existing workflows and identify inefficiencies or execution gaps.
Design, document, and implement practical SOPs for core functions:
Client onboarding and handover from sales
PR execution, media placement, and reporting
Content and media production workflows
Account management and client communications
Internal admin, finance, and HR coordination
Ensure SOP adoption and consistent execution across teams.
Systems, Tools & Reporting
Implement and manage operational tools (project management, CRM, reporting, collaboration).
Improve visibility through simple dashboards and tracking systems.
Drive light automation to reduce manual work and improve turnaround time.
Ensure teams use tools correctly and consistently.
Cross-Function Alignment
Work closely with the CRO to align sales promises with operational capacity.
Ensure smooth client handover from sales to delivery.
Provide feedback on pricing, scope, and capacity constraints.
Support client retention through strong execution and delivery discipline.
Track team utilization, workload, and delivery capacity.
Support finance with invoicing coordination, cost tracking, and operational budgeting inputs.
Identify cost leaks and inefficiencies within operations.
People & Team Management
Manage team leads and key individual contributors across operations and delivery.
Set clear expectations, priorities, and accountability.
Support hiring, onboarding, and performance management with HR.
Build a culture of ownership, discipline, and continuous improvement.
Requirements
Experience: 4–7 years of experience in operations, project management, or delivery leadership roles.
Industry Background: Proven experience in PR agencies, media companies, or digital service-based businesses.
Technical Skills: Strong hands-on experience building SOPs, improving workflows, and managing operational tools (CRM/PM software).
Leadership: Excellent communication and stakeholder management skills with a track record of managing multiple teams.
Problem Solving: Strong execution, decision-making skills, and the ability to work independently in a remote or hybrid setup.
Language: Professional-level English (spoken and written) for international coordination.
KPIs
Client delivery timeliness and quality
SOP coverage and adoption rate
Client onboarding and execution cycle time
Team utilization and productivity
Reduction in operational errors and rework
Cross-team execution alignment with revenue goals
Gross salary range: IDR 30,000,********,000,000 (based on experience).
Performance-based incentives tied to operational KPIs.
High-ownership role with direct impact on company growth.
Clear career path as the business scales.
Flexible working arrangements.
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