Campaign Strategist (Ad Operations), Grabads

**Job Description**:
**Life at Grab**:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility.
These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
**Get to know our team**:
GrabAds allows Advertisers, Agencies, and Merchants to engage the Grab Audience via innovative online and offline advertising experiences.
Through our unique ecosystem and transacting user base, our clients can reach their desired audiences at scale, while driving measurable business outcomes.
We would like You to join our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.
If you are passionate about joining a highly volatile, fast paced start-up team and contributing to building a best in class ad operations team, we would like to chat with you.
**Get to know the role**:
Reporting to the Senior Campaign Strategist, your mission is to drive operational excellence, provide exceptional service to our sales team, advertisers and agencies, and be a trusted partner for our internal and external stakeholders.
You will be responsible for ensuring the success of advertising campaigns from a delivery and performance standpoint, and providing valuable insights to our sales team to enable client retention, upsells and renewals.
**The day-to-day activities**:

- Ensure the smooth running of operations from pre-campaign launch queries, to optimization, to end of campaign and billing.
- Review Campaign Setup requests from Sales then route them to Campaign Managers for set up.
- Consistently meet or beat SLA delivery and service satisfaction score in terms of work quality, service and SLA.
- Have a clear understanding of what the campaign objectives and expected campaign results are for the accounts under your care.
- Use our proprietary tool and work with our Data Analytics team to build audience segments as appropriate.
- Proactively monitor and provide delivery and performance recommendations to our Sales team to maximise campaign delivery and enable client's campaign objectives to be met.
- Perform delivery and optimisation changes to campaigns.
- Identify, document and share campaign design best practices with Ad Ops and Sales teams.
- Troubleshoot campaign, ad, tracking and product issues, and work with the relevant teams to escalate issues and derive at sound resolutions.
- Ensure data and process integrity for reporting, audit and month end billing.
- Provide post campaign insights and recommendations to selected key clients.
- Support and participate in Quarterly Business Reviews for key clients.
- Drive & deliver new initiatives/product testing, operationalisation and smooth rollout of new tools, ads and changes.
- Proactively share best practices, surface challenges and solutions, drive automations, operational efficiency, effectiveness, and service excellence.
- Proactively review and enhance existing documentations, and initiate new documentations.
- Support, coach, guide and enable Campaign Managers and newer or junior team members to provide exceptional service to key stakeholders.
**The must haves**:

- 3+ years of Digital Advertising Operations experience, including strong and well-developed optimisation and campaign strategy skills and experience with major ad platforms such as Google and Facebook.
- Bachelor's degree.
- Excellent oral and written English communication skills.
- Outstanding attention to details, organizational and prioritization skills.
- Excellent analytical and problem solving skills.
- Passionate about operational and service excellence.
- Optimistic, positive and resilient in face of adversity, high work volume and constant changes.
- Fast paced, strong sense of urgency and commitment to work.
- Team Player.
- Strong working knowledge of conversion pixel tracking and ad verification tools and tracking.
e.g.
Integral Ad Science, DoubleVerify and Moat.
- Proficient in Microsoft Excel / Google Sheets and PowerPoint / Google Slides.
- Proven ability to work productively and efficiently in an independent/remote setting.
**Our Commitment**

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
**About Grab**

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers.
Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents.
Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countri