Business Analyst

Scope, analyze, and develop business insight.
Provide consultancy with customers to identify business challenges by eliciting requirements and to provide solution with activities leading to high value-business solutions to overcome customer's business issues.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, developing and implementing solutions to formulate new business programs and initiatives.
Presenting solutions in written or oral reports.
Preparing insight documentation and presenting reports to customers.
Proactive update continuously regarding update progress.
Managing customer expectations.
Identify new opportunities and make recommendations to improve and optimize current business processes and reach company goals.
Liaise with business stakeholders to understand the requirements for analysis and improvement.
Bachelor's degree preferably in Marketing, Information Technology or Information System

Minimum 2+ years experience as Business Analyst or call centre industry

Experienced in complex business process analysis & mapping by using various kind of diagram such as Use Case, Flowchart, Sequence Diagram, etc

Strong analytical thinking, detail oriented, and able to work under minimum supervision

Good communication in English in verbal or written

Fundamental analytical and conceptual thinking skills.
Experience creating detailed reports, giving presentations and good documentation skills.
Excellent planning, organizational, and time management skills.
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Growth mindset and excited to work on a variety of functional areas

Good attitude and commitment towards work as well good team player.
Having Agile (Scrum) knowledge is a plus point