Am - Platform Support

Prudential's purpose is to help people get the most out of life.
We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions.
We pledge to make Prudential a place where you can Connect, Grow and Succeed.
Principle Duties & Responsibilities:
Manage Platform Support Team
- Effectively communicate with all related parties to resolve incidents and problems
- Find alternative solutions/workaround to resume services while doing root-cause analysis to find the problem
- Work with other teams to close the incidents/problems
- Manage implementation of solution for problems to production (analyze, build, test, deploy) within the SLA
- Manage, track, and monitor progress of incident and fixing
- Manage vendors and resources

Implementation of Incident and Problem Management
- Analyze incident and perform incident resolution within agreed SLA
- Investigate root-cause of the problem and perform remediation
- Propose solution as part of problem management
- Using agile approach in solution delivery where possible
- Manage delivery/stability team to resolve production issues and bugs as per agreed target date
- Manage versions on software code management tools between production version, development version, production fix version, etc.
Ensure Quality of Solution
- Review and merge source code from team members (staffs and non-staffs)
- Optimize design, reuse or research new model / framework, support standard programming platform, deliver high quality software and improve service management
- Continuously review the process and propose changes for improvement
- Ensure delivery team complies with all procedures including required documentation

Manage Team
- Coach and share knowledge to team members
- Build the team capability and organize team's roster
- Conduct regular review meeting with team
- Support team members to resolve problems / issues
- Maintain good relationship with team members and vendors
- Regularly review vendor resources and provide feedbacks to resources and vendors

Job Specification:
Qualification:

- Degree in Computer Science or equivalent
- Having knowledge of Agile development process and technology
- Having knowledge of best practices on development technology
- Able to speak English and write reports in English

**Experience**:

- Minimum 6 years of experience in IT
- Have detailed working knowledge on micro services, java, web/mobile, jboss
- Experience in workflow /backend process is an advantage

Knowledge and Skill:

- Critical thinking
- Problem solving, able to evaluate, analyse and solve problems
- Good knowledge on how technology affects the business
- Fast learner