Account Manager

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities
Work cross functionally within the company to communicate with all stakeholders in customers success
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to our customers to identify opportunities for growth within our platform
Manage all reporting about the health of customers accounts
Create a medium level business decisions that are beneficial for both internal and external parties to be proposed to Account Director
Strengthen communication both vertically and horizontally as the liaison between Sr. AE/ AE to other key persons related with that particular issue both with internal team and external parties
Conduct periodic updates (weekly/ biweekly/ monthly) between account leaders
To initiate ways of work that will make account’s lives easier

Qualifications
Previous account management experience
Articulate and well accustomed to a client facing role
Willingness and ability to travel
Experience in advertising agency & digital agencies, handle brand telecommunication and banking (IS A MUST)